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1 : After implementing a solution, what is the next step in the troubleshooting process?
1
:
Document Findings, Actions, and Outcomes
2
:
Test the Theory to Determine the Cause
3
:
Verify Full System Functionality
4
:
Establish a Plan of Action to Resolve the Problem
2 : What is the first step in the systematic process of troubleshooting?
1
:
Establish a Theory of Probable Cause
2
:
Implement the Solution
3
:
Identify Problem
4
:
Document Findings, Actions, and Outcomes
3 : Which of the following is an example of identifying a problem in troubleshooting?
1
:
Testing a laptop battery by plugging in the power cord
2
:
Coming up with a plan to replace a laptop battery
3
:
Noticing that a laptop does not turn on when the power button is pressed
4
:
Writing down that a laptop battery was replaced
4 : Why is troubleshooting important in computing systems?
1
:
It ensures hardware components are always up to date
2
:
It prevents the need for data backups
3
:
It helps keep systems running smoothly and securely
4
:
It eliminates the need for software updates
5 : Which step involves coming up with a theory about what might be causing a problem?
1
:
Test the Theory to Determine the Cause
2
:
Establish a Theory of Probable
3
:
Implement the Solution
4
:
Verify Full System Functionality
6 : Which of the following is an example of ensuring data integrity through troubleshooting?
1
:
Identifying a software bug that causes incorrect database results
2
:
Replacing a faulty printer
3
:
Using a cooling pad to prevent laptop overheating
4
:
Updating the operating system regularly
7 : What is the purpose of establishing a plan of action in troubleshooting?
1
:
To identify the problem
2
:
To verify full system functionality
3
:
To determine the cause of the problem
4
:
To decide on the steps needed to resolve the issue
8 : What does troubleshooting help prevent by quickly identifying and resolving issues?
1
:
The need for professional help
2
:
The need for software updates
3
:
Downtime and lost productivity
4
:
The need for regular maintenance
9 : Why is documenting findings, actions, and outcomes important in troubleshooting?
1
:
It helps solve problems faster
2
:
It provides a record for future reference
3
:
It allows for more efficient testing
4
:
It ensures the solution is implemented correctly
10 : Which command is used to check network connectivity between two systems?
1
:
Ipconfig
2
:
Netstat
3
:
Ping
4
:
Tracert
11 : Which of the following is the first step in troubleshooting a system issue?
1
:
Replace hardware components
2
:
Identify the problem
3
:
Reinstall the operating system
4
:
Run a system update
12 : Which of the following is the best practice for data backup frequency?
1
:
Once a year
2
:
Only after a system crash
3
:
Regular and scheduled backups
4
:
After every system update
13 : Which method of backup allows you to restore the system to a specific point in time?
1
:
System Restore Point
2
:
Incremental Backup
3
:
Full Backup
4
:
Cloud Sync
14 : Which of the following is a potential risk of not backing up data?
1
:
Increased system performance
2
:
Data loss due to hardware failure or malware attack
3
:
Faster system boot times
4
:
Improved file accessibility
15 : Which diagnostic command displays the IP address, subnet mask, and default gateway of a system?
1
:
ipconfig
2
:
nslookup
3
:
tracert
4
:
netstat
16 : Which type of error occurs when a program tries to access an area of memory it is not allowed to?
1
:
I/O error
2
:
Segmentation fault
3
:
Stack overflow
4
:
Runtime error
17 : What tool is commonly used to check system log files for errors?
1
:
Task manager
2
:
Event Viewer
3
:
Control Panel
4
:
File Explorer
18 : What is the "3-2-1 backup rule"?
1
:
3 backups, 2 devices, 1 recovery option
2
:
3 copies of data, 2 different storage types, 1 offsite copy
3
:
3 types of backup, 2 administrators, 1 cloud service
4
:
3 files, 2 backups, 1 test restore
19 : Which of the following is NOT a common troubleshooting tool?
1
:
Disk Cleanup
2
:
System Restore
3
:
Debugger
4
:
Word Processor
20 : Which term refers to the process of restoring data from a backup?
1
:
Data Retrieval
2
:
Data Restoration
3
:
Data Recovery
4
:
Data Validation
21 : Which of the following is an example of preventive maintenance for a computer system?
1
:
Replacing a faulty hard drive
2
:
Applying software updates regularly
3
:
Restarting the system when it freezes
4
:
Removing malware after infection
22 : What is the most likely cause of a blue screen of death on Windows?
1
:
Insufficient disk space
2
:
Critical system error or hardware failure
3
:
Outdated software
4
:
Incorrect user login
23 : Which of the following is the primary purpose of data backup?
1
:
To archive old files
2
:
To recover data in case of loss or corruption
3
:
To increase system performance
4
:
To free up disk space
24 : If an application is unresponsive, which key combination is used to force-close it on Windows?
1
:
Ctrl+Alt+Tab
2
:
Shift+Esc
3
:
Ctrl+Shift+Del
4
:
Ctrl+Shift+Esc
25 : Which approach is best when troubleshooting an unknown issue on a system?
1
:
Guess the problem and take action
2
:
Change multiple system settings at once
3
:
Apply a systematic, step-by-step approach
4
:
Format the system immediately
26 : Which of the following is NOT a backup storage option?
1
:
External hard drive
2
:
Cloud storage
3
:
Local disk
4
:
Word processor
27 : Which type of backup creates a complete copy of all data, regardless of previous backups?
1
:
Differential Backup
2
:
Full Backup
3
:
Incremental Backup
4
:
Snapshot Backup
28 : Which backup type only saves files that have changed since the last backup?
1
:
Full Backup
2
:
Differential Backup
3
:
Incremental Backup
4
:
Cloud Backup
29 : What is the main advantage of cloud-based backups over local backups?
1
:
They are free of cost
2
:
They provide offsite data storage and disaster recovery
3
:
They increase disk space on local drives
4
:
They require no internet connection
Chapter 4 : System troubleshooting
Computer 9th MCQs || Ilam Ghar
Computer 9th
